Shipping Policy

Last Updated: June 2026

At Wholena, we are committed to delivering your wellness essentials safely, efficiently, and on time. This Shipping Policy outlines how orders are processed, shipped, and delivered across Pakistan.

1. Order Processing

  • Orders are typically processed within 1–2 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During sales, promotional campaigns, or high-demand periods, processing times may be slightly extended.

Once your order has been dispatched, you will receive a confirmation message along with tracking details where available.

2. Delivery Timeframes

Within Pakistan

Major Cities

  • Estimated delivery: 2–5 business days

Remote & Non-Metro Areas

  • Estimated delivery: 3–7 business days

Delivery timelines are estimates and may vary depending on location, courier operations, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on the delivery location and order value.
  • Any applicable shipping fees will be displayed before order confirmation.
  • Wholena may offer free shipping promotions from time to time on eligible orders.

4. Order Tracking

Once your order has been shipped, you may receive:

  • A tracking number via SMS, email, or WhatsApp
  • Courier details (where applicable)

Tracking information can be used to monitor the status of your shipment.

5. Delivery Coverage

Wholena currently delivers across Pakistan.

At this time, we do not offer international shipping.

6. Delivery Guidelines

To ensure successful delivery:

  • Please provide a complete and accurate shipping address.
  • Ensure that the provided phone number is active and reachable.
  • Someone should be available to receive the order at the delivery address.

If delivery cannot be completed due to incorrect information or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.

7. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions
  • Public holidays
  • Courier network disruptions
  • High order volumes
  • Remote delivery locations

If your order has not arrived within the expected timeframe, please contact our support team for assistance.

8. Damaged, Missing, or Incorrect Orders

If you receive:

  • A damaged product
  • An incorrect product
  • An incomplete order

Please notify us within 24 hours of delivery.

To help us resolve the issue quickly, kindly provide:

  • Your order number
  • Clear photos of the product
  • Photos of the outer packaging (if applicable)

Our team will review the issue and provide an appropriate resolution, which may include a replacement, store credit, or refund where applicable.

9. Order Modifications & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has been processed or dispatched, we may not be able to make changes or cancellations.

10. Policy Updates

Wholena reserves the right to update or modify this Shipping Policy at any time without prior notice.

Any changes will be posted on this page along with the updated effective date.